Privacy Policy

FlowState Agency ("FlowState," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit flowstateagency.us or interact with our services, how we use it, and the choices you have.

1. Who we are

FlowState AI provides virtual receptionist setup and call-capture workflows for HVAC companies across the United States. Contact us at Hussein@flowstateagency.us or (248) 720-9122 with any questions about this policy.

2. Information we collect

• Information you give us. When you fill out a form, use the live demo, checkout, or submit onboarding, we collect the information you provide — typically name, business name, service area, call-handling needs, email address, and phone number.
• Information collected automatically. Like most websites, we and our hosting provider automatically log basic technical information such as IP address, browser type, pages visited, and timestamps. This helps us keep the site working and secure.
• SMS opt-in information. If you opt in to receive SMS messages from FlowState, we collect your mobile number and your consent record (timestamp and source of the opt-in).

3. How we use your information

• To respond to your inquiry, checkout, or onboarding submission.
• To deliver the virtual receptionist service you've requested.
• To send service-related SMS messages, but only if you have opted in.
• To improve our website and our offerings.
• To comply with legal obligations.

4. SMS messaging & mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information — excluding text messaging originator opt-in data and consent — may be shared with limited third parties as outlined elsewhere in this Privacy Policy. Text messaging originator opt-in data and consent information will not be shared with any third parties.

If you opt in to SMS, you may receive messages related to scheduling, service updates, and follow-ups from FlowState. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for assistance. You may also email Hussein@flowstateagency.us to be removed from SMS at any time.

5. How we share information

We do not sell your personal information. We share information only with the limited service providers that help us run our business:

• Website hosting and security providers that keep the website working and secure.
• Voice AI providers that power the live demo and virtual receptionist call experience.
• Payment processors that handle payment information securely.
• Email and SMS providers we use to communicate with you.
• Calendar, CRM, and payment tools when you request help, checkout, or complete onboarding.

We may also disclose information if required by law, subpoena, or to protect our rights or the safety of others.

6. Cookies

We use a minimal set of cookies for basic functionality and analytics. The site does not run third-party advertising trackers.

7. Data retention

We keep your information for as long as needed to provide our services and as required by law. You may request deletion of your information by emailing Hussein@flowstateagency.us.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, or limit the use of your personal information. To exercise any of these rights, email Hussein@flowstateagency.us.

9. Children's privacy

FlowState's services are intended for businesses. We do not knowingly collect information from anyone under 16.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the most recent revision.

11. Contact

Questions or requests? Email Hussein@flowstateagency.us or call (248) 720-9122.