Answers the call
Greets the caller, understands the issue, handles common HVAC questions, and keeps the conversation moving.
AI receptionist for HVAC companies
Let Sarah answer your HVAC calls.
Sarah is a live HVAC receptionist demo from FlowState. Test her like a homeowner with a real issue: no cool air, emergency service, a booking request, or a question about availability.
24/7 call coverageBuilt for missed, busy, and after-hours HVAC calls.
Live calendar bookingBooks when the job, location, urgency, and schedule fit your rules.
Built for quick go-liveNo drawn-out software rollout once your calendar and call rules are ready.
Voice demo live
Challenge Sarah.
Call like one of your HVAC customers. Tell her the AC stopped cooling, ask if someone can come today, or try to book a service visit. The point is to see how she handles a real call, not a scripted demo.
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Sarah's capabilities
Built around real HVAC call flow.
Sarah does more than take a message. She answers the call, gathers the right details, checks urgency, and moves qualified jobs toward the calendar.
Determines urgency
Separates emergency cooling or heating issues from routine repairs, maintenance, and unclear requests.
Checks fit
Uses job type, service area, priority, and business rules before choosing the next step.
Books live
When the call fits your rules, Sarah can book on the live calendar based on job, location, urgency, and available slots.
Call outcome
Not just a message. A booked HVAC opportunity.
The goal is not to dump notes on your team. Sarah should either book the right calls or route the edge cases that need a human decision.
Sample HVAC call
CallNo cool air, 90 degrees inside, homeowner in Novi, MI.
CapturedName, number, address, system issue, urgency, and preferred time window.
PriorityHigh priority cooling call.
CalendarOffers the best available slot that matches service area, job type, and urgency rules.
ResultAppointment booked, or routed for dispatch approval if it falls outside the rules.
Sarah is designed to protect your calendar rules while still moving real HVAC opportunities forward.
Setup
Built to go live without a long rollout.
Most software feels like a project. This is meant to start with your HVAC call flow, calendar rules, service area, and emergency logic so the first version can move quickly.
1
Test Sarah
Use the live demo with the same calls your office already gets.
2
Set the rules
Define services, locations, urgency logic, calendar rules, and escalation paths.
3
Launch the first version
Once the details are ready, your receptionist can be configured without a months-long rollout.
Test Sarah with a real HVAC call.
If she handles the scenario well, open the builder and price your own receptionist.